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Terms and Conditions of Sale |
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PCSurplusOnline.com strives to bring you quality computer parts and
peripherals at some of the lowest prices in the industry. Our business model is
simple; buy in quantity, which allows us to buy low and in turn, sell low. Our
Internet-dedicated salespeople will process your order quickly and in most cases
ship your order the same day. As a result we have developed a loyal following of
satisfied customers. In order for us to continue to bring you quality products
and offer outstanding customer service, we have put forth the following terms
and conditions regarding the sale of our products.
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Warranty Information: |
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Please refer
to the item description for warranty information.
Here's a glossary of product
conditions and what is implied therein:
Pulled means, pulled from a working machine, these units are tested and
comes with a 30 day warranty
Tested means, tested and found to be in good working condition and comes
with a 30 day warranty
As-is means, not tested, no warranty
Refurb means, Refurbished by either our company or the manufacturer, and
includes a 30 day warranty.
- All Sales Are Final.
- A 20% Re-Stocking Fee will apply to items being returned.
- Items sold "AS-IS" are
untested and may not be returned for any reason
- Items that carry a "30 Day
Guarantee" are guaranteed working on delivery.
- Absolutely NO REFUNDS on shipping costs. Please read descriptions
carefully!
- No Technical Support is provided unless the ad specifically states
otherwise. No exceptions.
You are important to us!
PCSurplusOnline.com handles approximately 1,000 emails daily, therefore, please
call 866-784-4400 or make a toll call to us at 717-233-3419 if you have an issue with your product (8:30am to 5:00pm EST). If you must email specific details or hyperlinks, use sales@pcsurplusonline.com. Be aware that ONLY emailing us with an issue will
result in a delay of customer service. Call us first! |
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Customer Pickup Policy: |
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We only accomodate frieght pickups at our facility - all regular orders must ship.
Frieght Only Pickup hours are from
12 noon to 4 p.m. M-F.
Payment must be received
24hrs PRIOR to pickup.
All non-freight orders MUST be shipped - NO EXCEPTIONS!
If customer arrives without making payment:
We are not a retail facility, therefore it is very important to make payment
prior to any merchandise pickup. If not, you will have to leave and contact a
sales representative at 866-784-4400 between 9a.m. to 5p.m. EST M-F
If customer is paying via money order or cashiers check:
Customer must call 866-784-4400 between 9a.m. to 5p.m. EST M-F to arrange
pickup.
Customer must drop the payment off at Front Desk, 24hrs prior to the arranged
pickup time.
If customer is paying via PayPal:
Once payment is submitted to paypal@pcsurplusonline.com, customer must call
866-784-4400 between 9a.m. to 5p.m. EST M-F to arrange pickup.
If customer is paying via Credit Card:
Customer must call 866-784-4400 between the hours of 9a.m. to 5p.m. EST M-F.
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Our Return Policy: |
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In order to send
a product back to us, you MUST have a Return Merchandise Authorization Number (RMA
#). This will be given to you by the salesperson taking your call and must be
written on the outside of the box. Items returned without a RMA# will be refused
and will cause a delay in credit. |
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Making Damage Claims: |
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You must contact PCSurplusOnline.com within 3 business days of receipt of the
item if the product is damaged. Call 717-233-3419 (M-F, 11:00am-6:00pm EST). A
damage claim will be filed with the shipping company. The shipping company will
pick up the damaged product and compensate us for the product. In the meantime,
you will be sent a replacement item. Items purchased "as-is" may not be returned
for damage. |
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Additional Terms and Conditions: |
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We reserve the right to cancel any order where a credit card has
been declined.
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We reserve the right to substitute parts of equal or greater
value should the exact item not currently be in stock, should an
adequate replacement item not be in stock, we reserve the right
to return payment and cancel that order.
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Computer systems may contain new,
refurbished, used and factory-renewed components. |
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We do not accept returns based on
cosmetics, blemishes, or imperfections (if the item is damaged see above
section). All used and refurbished items may have slight cosmetic blemishes.
Refurbished monitors sold alone or with computer systems usually have cosmetic
blemishes on the side or on the back, but not on the front. Monitors may also
have slight screen burn, but are guaranteed to be in good working conditions.
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We do not allow customer pickup of
products, they must be shipped.
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All returns require an RMA number.
This RMA number MUST be clearly marked on the outside of the package or the
package will not be accepted. Please contact your PC Parts, Inc.
salesperson for your RMA number. Return merchandise must be packed in the
original shipping material with RMA number clearly marked on the outside of
the package. All returns must be received within 15 working days of RMA date.
Freight on all returns must be PREPAID. Returns sent without prior
authorization or freight collect will be rejected. Customer is responsible for
the charges on the return shipping.
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Credits on customer accounts are
valid for 90 days from the date of credit, unless otherwise stated.
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International customers will be responsible for ALL duties,
taxes, and brokerage fees charged. |
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